The Duchess of Duke Street (TV Series 1976–1977) Poster

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9/10
Something from the Golden Age of the Miniseries
sts-2620 June 2009
Yup, it was the seventies that was the golden age of the miniseries, and it was the British who ruled, with PBS acting as as kind of Prince Regent, offering up such televisual feasts as Upstairs Downstairs, Poldark, and the Duchess of Duke Street.

To people over a certain age, Gemma Jones will be forever remembered as Louisa Trotter, the plucky lower middle class girl, practically sold into service by her selfish mother, who works her way up in the world to become the proprietress of the best gentle-person's hotel in London, the lover of the Prince of Wales, and a legend in her own time.

The Duchess of Duke Street is an artifact of a crossroads of two very special times - the 1960's, when there was a serious interest in the not-too-distant past (the Belle Epoque, the Edwardian Period, the Roaring Twenties, etc.), and the 1980's when the interest in the past had more to do with escapism and romanticism and produced some of the most beautiful visuals in film history. Because of this, The Dutchess is a treat, full of historical detail, with wonderful fictionalizations of Edwardian fact (Prince Edwards practice of taking mistresses for example).

The series paved the way for some of the great miniseries to come - including Brideshead Revisited, the 1980's production of Love in a Cold Climate, Flickers, and To Serve Them All My Days - and ensured that a certain segment of television viewers had grand images of Edwardian London and Art Nouveau imprinted in its memory.
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9/10
A Neglected treasure!
lhcao225 August 2010
The first recommendation I get is undoubtedly Pride and Prejudice(Collin Firth version),when talking about British TV series, the second probably would be Brideshead Revisited or Fawlty Towers, yet no one recommends The Duchess of Duke Street to me before. It is by sheer luck that I come across this series-and what enjoyment it gives me! how many times it sets me think like I have never thought before! and what a treasure it is!

The first two or three episodes are quite plain, and indeed, dull, I would say; as the story unfolds itself, however, I become quite captivated-I never knew before any female characters from any TV series can be such as Louisa Trotter: she's pretty(quite common among all TV series), but damn headstrong as a bull, and she says 'bloody' as often as a man does, never cares very much about deportment and carriage herself;what strikes me as rarer and harder to find among women is her force-she has passion for cooking, and on no occasion allows any one or anything whatsoever to hinder her from realizing her dream of being the best cook in England. Such a woman is uncommon even in today's world. For how many times have we been dragged away from the path to our true dream by this or that seemingly reasonable excuse! How many people have been regretting in their winter season of life-oh, if only I did! In short, this is quite a thought-provoking series, can be even better than Pride and Prejudice and Brideshead Revisited in a way. A pity to be sure, that The Duchess of Duke Street is not well-known now, well, in America at least.

However I am a bit disappointed that in the later parts of the series, too much is focused on Louisa's relationships-I don't like such a good topic to evolve into a kind of romantic soap opera, there's already too many of them stuffed in the American TV markets-the focus of which really disappoints me, since I do consider the middle of the series very promising. Well, that's the only flaw I find with this series, and that's why I give a 9 star instead of a perfect 10.
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9/10
Delicious & Engaging
Nooshin_Navidi11 September 2010
I knew nothing about this series when I discovered it on Netflix. The first episode intrigued & charmed me enough to keep watching the entire series.

Based on a real story, this is not a typical period piece. Each episode gets richer in both content & style, with each of the characters developing their own interesting & unexpected story. Gemma Jones is magnificent as Louisa Trotter, but by the end of Series 2, all the other regular characters had found a place in my heart also, including the new 'Fred'! I was sad watching the final episode knowing it would be my last glimpse into the wonderful life at the Bentick & its colorful residents and guests. One surprise was how tantalizing all the food was to look at. Not something you see very often in TV shows or even feature films.

The care that was put into such details was evident in every episode. TV shows of this quality and style are truly rare.

Here's to more from its creators...

~NN
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A delicious dessert of a series
overseer-324 June 2002
If you loved the BBC mini-series "Upstairs, Downstairs", you will adore "The Duchess Of Duke Street". Produced by some of the same people, with many of the same actors popping up in character roles, it almost feels like a re-visiting of the Bellamy household to some extent. It's the same Victorian-Edwardian time period, similar examinations of the class differences between servants and masters, same colorful, plucky people going through life discussing politics, war, scandals, etc. Gemma Jones as Louisa Trotter is utterly fantastic in her role, showing multi-layers of this Cockney girl's character that are absolutely fascinating to watch. Gemma had the role of a lifetime in Louisa, and she is simply unforgettable. Christopher Cazenove is so handsome as Charlie Hazelmere he just about takes your breath away. He brightens up every scene he is in with his presence, adorable smile and flashing eyes. Joanna David is touching as the tragic and anorexic Margaret. All the secondary characters will touch your heart and leave a lasting impression: Mary, Starr, The Major, and the hysterically funny Mr. Merriman (same actor who played Soames' father in the original "The Forsyte Saga"). This series is definitely worth the money to obtain all 31 episodes in the currently offered two VHS boxed sets. Just wish it were on DVD. After I purchased mine I watched the entire series straight through on one weekend; it was completely addictive. The video prints for Duchess are of much better quality than the ones for Upstairs, Downstairs, which were grainy and off-colored for the most part. Plus another positive: each tape has three episodes blended into one, without being interrupted by end titles and music. This allows for smooth transitions and a more enjoyable viewing experience, almost like watching a movie. Duchess Of Duke Street is a must-have series for all people who love quality British television.

2006 Update: there are now DVDs for this series, Series One. Hooray! We're anxiously awaiting a DVD box collection here in the US for Series Two.
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10/10
The very best of TV Drama
MikeTigg16 November 2008
In this time of mostly dour TV mediocrity, it is a relief to be able to savor and enjoy the stupefyingly satisfying excellence that Duchess of Duke Street imparts. Truly a classic and a treasure, it has not dated a second and still packs a wallop both dramatically and historically. The cast boasts an amazing array of superb actors, all of whom best, with rare exception, any working TV actor today.

Gemma Jones is so delicious and perfect that she is indelible in the part to anyone who watches. Her energy and conviction carry the show even when she has little to do in some of the episodes. Christopher Cazenove is sexy, charming and touching and should have become a big star.

If one had to give a reason to substantiate the continued existence of television, one need only to turn to this dramatic jewel that is the Duchess of Duke Street.
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10/10
Top Drawer as the cockneys might say
TheCoot15 February 2018
There was a re-run of this series on Drama TV starting just after the New Year and showing one episode each week day. I was laying in bed ill and saw the first episode was on that day. I remembered it back in the 1970's and I also remembered even though I was only nine years old when the first series aired, I was taken by it but I couldn't remember why. So I watched the first episode and I was hooked....I recorded each episode each week day and watched them in the evenings. The last episode showing last Tuesday.

Gemma Jones is superb in the role. Having seen Gemma Jones being interviewed a few times over the years I was struck how refined and softly spoken she was. Louisa Trotter on the other hand is a handful which is what makes Gemma Jone's ability to act all the more impressive. I have noted a negative reaction to this series in relation to the early storyline where Louisa falls into an affair with the Prince of Wales. However to view this as "disgusting" is to completely misunderstand the era and the class pressures of expectation in society at that time and the outcome had Louisa not agreed to the affair - superb storyline and whilst we can all frown upon such behaviour, none the less it is without doubt accurate to the sort of dalliances that took place in society of that era......blackmail to a degree......but what choice would a woman in that era have when the suffragist movement was but a embryo and there was certainly no "Me Too" movement!!!

The series is enchanting, the characters, whilst possibly stereotypical, delightful and engaging and the writing exceptional. Gemma Jones without doubt carries the series and in my view deserves such credit.......one of the best character actresses of our time.

I remember now why I was so captivated as a young boy watching this, only this time, I understood the plots !! :-) Brilliant.
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10/10
Amazing series...golly why is the DVD such mediocre quality?
barrymn117 January 2006
Even though this series is compared to "Upstairs Downstairs", it stood on its own feet as a first rate drama about an extremely interesting Cockney character going from getting her job in service to becoming the best chief in Britian and running the most famous private hotel in London.

The ENTIRE cast was superb, with Gemma Jones performing the part of a lifetime with power, wit and grace.

For the life of me, I can't understand why BBC chose not to release this on DVD....instead they leased it to Acorn video and the quality is no better than the VHS version the BBC issues years ago. Some of the episode are such lousy visual quality that it's hard to enjoy them.

I own both sets on VHS and was first-in-line to the buy the DVD......but crickey, the quality on the two DVD sets is so mediocre.
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10/10
A Timeless Gem- Funny, Touching, and Real
jojems30 May 2006
Gemma Jones is simply brilliant and unforgettable in this series. It's wonderful to stay with these characters through so many episodes, and the quality never flags. If you haven't seen it, you're in for a treat. In anyone else's hand these stories might seem like melodrama- Gemma et al make every scene utterly convincing. Just a delightful run from start to finish.

In the future, fluff like "Bridget Jones" will seem hopelessly dated (Renee What? Hugh Who?) and will be almost entirely forgotten-except by fans who will rent it just to see another great role from Gemma.

But "The Duchess of Duke Street" is going to live forever, and will be treasured for many generations to come.

Hurrah for The Duchess! Perhaps you Brits will get around to giving the real Ms. Jones her due someday- but in any case she will always be one hell of a Dame to those of us who know and love her work.

And yes, since you mention it, this series *is* better than Upstairs, Downstairs. Got it beat by a mile. :)
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10/10
Top Quality British TV
altovista190421 May 2011
Who wouldn't fall in love with the plucky Gemma Jones as she puts a quite contemporary spin on her 1900's "Duchess"? I'm happy to report with my 50" plasma Samsung set to the wide fit screen size the photographic quality is superb even though the colors at times look a little excessive. Fiddle with your settings and I'm sure you'll be pleased. I especially liked the special feature that listed a full staff for one of the English great houses of the period. By my rough estimate it looks like such a house had over two hundred employees to keep every thing up to snuff. When you realize the kitchen staff worked an average of 12- 15 hours daily and seems to spend a great deal of that time doing food processing tasks we take for granted today, you realize how lucky we are to spend so little time on meal preparations.
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9/10
A favorite
kittswheeler19 November 2019
One of my all time favorite Masterpiece Theatre shows. My only complaint is that it didn't last long enough.
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6/10
It started out great then the whole focus of the series changed
generic230-124 July 2021
Warning: Spoilers
The first 3 or 4 stories are a 10, they are focused on the point of view of the servants and Gemma Jones struggles to become a real chef. Then, for some reason, they reduce Gemma Jones to occasional pop-ins and the stories involved people we've never met, and will never see again, and whatever intrigue they are involved in. I lost interest. I want to continue to see the struggles and triumphs of the people I fell in love with in the first 3/4 episodes. Gemma, all the quirky lovely servants, their relationships.
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9/10
A Delightful Series
deesestone4 July 2021
Warning: Spoilers
A bit twee but delightful over-all. Would have like to see Louisa married to Charlie even for one second, but no it was not to be and frankly I dislike a series that kills off one of the main characters at the end of the series -- what is the point of that????? Over-all still liked it even though I had to pay to watch the second season, having been ripped off by Prime Video which allowed me to watch Season 1 for free and after getting me hooked, suddenly forces me to subscribe to Brit Box, disgusting behavior.
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6/10
Entertaining but so much potential wasted
watsondog-17 April 2010
Warning: Spoilers
The Duchess of Duke Street purports to be a biographical mini-series about Louisa Trotter, the Cockney proprietor of a swank hotel in St. James, London. It's a fair little mini-series but it suffers from a common 1970s malady - manipulation of historical fact to make it more sympathetic to the modern viewer.

In this case the manipulation is so vast and so all-encompassing that the narrative has become wholly unrealistic. Worse, this seems to have been done mainly to sell the show to Americans, because every change seems to be designed to make the main character more sympathetic to the average American. Some examples: the real Louisa, Rosa Lewis, was a beautiful middle-class country girl who looked forward to a good job in service at age 12 like every other girl she knew, but in this series Louisa is Cockney, poor, and forced to work in degrading service because of her evil mom. In real life, Rosa was propositioned by a drunken European nobleman but was saved in time by her caring employer, an illustrious countess; here, Louisa's propositioned by a stuck-up English nobleman and she's almost fired by her callous employer, a stuck-up viscountess. (The nobleman also falls in love with her specifically because she says no - and her love turns him into an America-friendly egalitarian - but that's another entire level of unreality.) In real life, Rosa succeeded because of her talent but also because of her connections with the rich and powerful: Louisa works herself almost to death. And in real life Rosa was a woman of her time, class-conscious, unthinkingly racist, and deeply distrustful of what she considered "loose women" (ie. any woman who had sex outside marriage): but Louisa treats everyone the same, whether King or cockney, as long as they treat her fairly, and winks at "true love". Every bit of it, every aspect, is designed to make Louisa and by extension the series more appealing to 1970s American viewers.

That said: the series is brilliantly acted (Gemma Jones almost saves this single-handedly, but all the actors are first-rate), the writing is natural and the dialogue unforced, and many of the back stories are taken from real life (Fred the dog, the "conscie" footman, Merriman) and are really legitimately funny. All of that works, and it's enough to make this worth watching, at least once. But much of the comedy of Rosa Lewis's life as shown in the source text (Daphne Fielding's "The Duchess of Jermyn Street") is lost in the rush to make Louisa America-friendly. It could have been so much better.
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1/10
ambushed and disgusted by episode 2
bruce-samuelson6 November 2017
Warning: Spoilers
One star. Warning: contains spoilers. I write this review as a warning to viewers who might react similarly to me.

I'm the only reviewer so far giving the bottom rating, so I better explain why. The series got off to a great start in episode 1 and immediately drew me in. I was willing to overlook the very poor video quality of the version I watched in the USA from Amazon Prime. The characters were engaging, and I looked forward to the story unfolding.

But I quit after episode 2, which completely blew me out of the water. The motivations and actions of the main characters disgusted me. I couldn't relate to them, respect them, or watch them any longer. Louisa, Augustus, and the Prince engaged in a corrupt relationship, supported by those surrounding them. The cumulative weight of the following events overwhelmed me, all in just one TV episode.

1. Louisa Leyton, the assistant cook, married Augustus Trotter, a man she didn't love, with the intention of also becoming mistress to the exploitative Prince of Wales, just to further her career ambitions. Had she no respect for marriage, love, or the human soul?

2. Augustus Trotter, the butler, married Louisa, a woman who didn't love him, and agreed to her becoming the Prince's mistress. How could any husband demean his wife like this and stoop to such depravity?

3. Louisa's mother, Mrs. Leyton, was more interested in her daughter's social status than happiness.

4. Louisa's father, Mr. Leyton, was a complete wimp. He let his wife and daughter walk all over him regarding Louisa's marriage, even though he suspected wrong motives.

5. The Prince of Wales used his dominating position to satisfy his lusts at the expense of ruining the lives of Louisa and Augustus, lower level people. He schemed to get them married in order for him to take Louisa as his 'respectable' mistress. What about adultery is respectable?

6. Monsier Alex's housekeeper, along with an upper class man, both of whose names escape me, cravenly joined in the plot to marry off Louisa to Augustus, knowing its corrupt purpose.

Goodbye, The Duchess of Duke Street. I sadly deleted it from my watch list.
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A great pleasure
west-111 May 2001
There is still great pleasure to be had from this series. Set in the earlier 1900s in London, it is the story of a young woman who begins as a kitchen hand and, through talent and determination, becomes a great chef and hotelier, (though she refuses to lose her cockney speech).

Louisa Trotter, played by the truly WONDERFUL Gemma Jones, must be one of the most memorable characters in television history. A creature of so many moods - haranguing her staff in the kitchen, deliriously in love, vulgar when she's angry, prickly with her mother, sentimental about her affair with the old King - it's hard to know whether to laugh at her, or cry. But there is one constant about her - her artistry in her profession, and that is always awe-inspiring.

During a long series, relationships between characters can acquire great reality. Louisa's covert affection for her staff, her enduring love for Charlie (Christopher Cazenove), and her deep friendship with the Major (Richard Vernon) - mainly because of the exquisite playing of the cast - have an extraordinary conviction.
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9/10
One of Masterpiece Theatre's television gems
barryrd20 January 2021
The Duchess of Duke Street was one of the great television series that I looked forward to on Masterpiece Theatre every Sunday night on PBS back in the early days of cable television. It showed how great television could be with this and other TV series like I Claudius, Edward the King, the original All Creatures Great and Small, Upstairs/Downstairs and others. I will never forget Gemma Jones' outstanding performance as Louisa Trotter, the owner and chef extraordinaire of the Bentinck Hotel, along with her staff-Starr, Merriman, Mary, and her favourite tenant The Major. Louisa was a tough taskmaster but she also had a big heart. A fresh bottle of champagne was always on hand whenever she had something special to toast with the other residents of the hotel. The viewer can appreciate the class structure that Louisa, as a working class girl, had to crack through to get to the top of her profession, including her relationship with the Prince of Wales, later King Edward VII. Her ongoing romantic relationship with Chris Cazenove, as Charlie, is an interesting and often complicated element in the story. The series combines humour, class structure, strong friendships and romance in this great story. John Hawkesworth, the producer of this show and Upstairs/Downstairs, also deserves his share of credit. Thanks again, Masterpiece.
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10/10
The Duchess of Duke Street
Darnshank31 August 2006
Warning: Spoilers
I fell in love with Lord Hazelton. I loved the series, especially those special moments with Charlie and Louisa. I only wished that there had been more interaction between Louisa and Charlie. I just rented the whole series from the library and I think it has to be as good now as it was when it was first shown. Without hitting you over the head with the results of war, the series reminded us of how almost a whole generation was lost to England. Each story also had some of the changes that were caused by the war, especially the changes of those individuals in service. The reason the stories were so good, the plot would change from humor to sadness and keep you the viewer slightly of balance I loved Delightful Mary,and the blustery old Major they were my favorites next to Charlie. I liked it as well as Upstairs, Downstairs. I cared more for these characters. Thank you Masterpiece theater for this wonderful production.I wish we had more of this genre in the future.
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10/10
Unexpected Delightful Series
xfspzzj7 March 2022
I had this on my watch list for a long time and finally decided to give it a try. I am so glad I did. The acting and writing of this production was superb. If you love Downton Abby, Upstairs Downstairs and the like, you will love this production. Mrs. Louisa Trotter is a bossy, sometimes loud and overbearing cook and businesswoman who rises from the bottom to the top. But she is also smart, kind, funny and extremely loyal to her friends, staff and guests of the hotel she runs. She tries to do what she feels is right and sometimes gets it wrong, but her intentions are usually in the right place. She is the epitome of a strong and independent woman in a time when women were supposed to "know their place."
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8/10
Enjoyable romp
evans-1547518 January 2018
Just binge watched both series of this after not watching it since originally screened and it held up well and I really enjoyed it, but I must comment on Gemma jones acting everything she does from shouting her lines the way she bustles about and her facial expressions just shout out look at me I'm a cockney made good realistic acting it is not and there is absolutely no character development from the 1st to last episode,indeed you could watch the episodes in any order and still enjoy it
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8/10
'Ere, I'm The Boss
screenman20 December 2008
Warning: Spoilers
This was a well-made series on a typically small British budget.

A working-class cockney matriarch suddenly finds herself catapulted into control of the most fashionable hotel in Georgian London. An' don't she know how to keep them toffs in line? You betcha.

The first part of the series is a comedy of manners that plays-out the contrast between upper-class sensibility and arrogance against uncompromising no-nonsense working-class pragmatism for all that it is worth. Later episodes tend to centre upon relationships, as the gap between our host's and her guests disposition and manners gradually begin to narrow.

The programme was made with panache and excellent performances were given by all involved. It just tended to go on for a bit longer than the ideas entertainment value. As most dramas tend to do.

The Yanks seem to have liked it though!
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8/10
Plugging Along
ckcurtis2 July 2022
I am watching this series simply because I want to find out where it's going. It's hard to watch Mrs. Trotter because I find her so incredibly annoying. Her C3-PO stiff movements are very off-putting, as well as the way she yells her lines in such a heavy cockney accent that I have a hard time understanding her.

I'm just waiting to get to the end of the series so I can move on to something else.

UPDATE: I'm still watching. It has sucked me in to wanting to know how things go. I'm getting used to the brash Mrs. Trotter, though I still don't like her. I don't know the actress who portrays her. Maybe she's completely unlike Mrs. Trotter, in which case she's doing a good job in her portrayal of a disagreeable woman.
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7/10
Eliza Doolittle makes good
Very well done. Gemma Jones is delightful, but lays on the Cockney accent a bit too thick imho...sounding like she should be a grubby gutter snipe, eats with her mouth open, talks with a mouthful, seems to lack any semblance of the social graces required to be noticed by the upper classes unless they were kinks - and many were. Seriously though she's Eliza Doolittle with a great job and a number of male admirers. I guess her performance being as dynamic as it is spices up this culinary soap. Great script, excellent acting, scenery. Nice to find a show that I can watch all the way through without boredom or aggravation. Seems to be a rather realistic view of Victorian British culture. Makes you thank God for modern conveniences!
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7/10
Good but quality waxes and wanes
dzhaviland22 March 2024
Warning: Spoilers
First of all I've seen that every review here raves about Gemma Jones portrayal. I'm less enthusiastic. I think she got half of her portrayal spot on ; the plucky, independent, never give up woman but she was far less effective at playing the beautiful woman who became the mistress of the king. Regardless of how pretty, a long standing mistress/ courtesan was required to portray the gracious lady. Jones' Portrayal was so forceful and unapologetically lower class Cockney that you constantly ask yourself why so many nobleman were attracted. Had Jones been stunningly beautiful you could say" oh that's why" but she's at best an average sort of pretty.

Aside from that, the only flaw IMO were the storylines about the visitors to the hotel. Some were entertaining and others were just plain silly and campy. I would have preferred far less attention to those and more to Gemma, Charlie and Marie.

Overall, this is a good series but nowhere near Downton, Middkemarch, the new Poldark.
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RE: For Fans of British Masterpieces, A Must-See
barryjwilliams200322 January 2003
This extraordinary series, so greatly loved by Britons, deserves a new generation to view and be mesmerized by the wonderful acting, writing, direction, and costumes. It is still compelling 25 years after it was made and still ranks as one of the most superb examples of what truly grand television can be. Most of the show feels as if you are sitting front-row in a theatre with the actors within inches of your seat but occasionally the production ventures outside when, perhaps, it starts waxing a tad towards "drawing room soap opera." Still, trust me, this series, and its stalwartly resilient characters, will become forever etched in your heart, as they have in mine.

When you are finished with this series, it is truly like losing a good friend. You are more than sad to see it go and lament the loss of anything else to watch. (Yes, there's always "Upstairs, Downstairs," but, for my money, the Duchess has more beauty, comedy and heartwrenching drama than the "Upstairs" gang could even contemplate!)
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One of the best British series ever.....
valsocool7 July 2004
This show was one of the best British series ever imported to the States. I watched every episode and was the most entertained by the story, the relationships, the detail to clothing, the acting, and especially as I was a working chef at the time, the food. Seeing Gemma Jones make her character so real from her very humble beginnings at the bottom of the kitchen staff to become a renowned chef and hotel owner was probably a fantasy of mine in the 20th century. I absolutely loved this show and wish I could get it on DVD. I wish we had more good TV like this today. To me even Upstairs Downstairs which I also loved was not as good because the story was more long winded and drawn out. Would someone please bring back good drama to TV.
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